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Key Benefits
Why businesses choose our solutions
Cloud-based VoIP phone systems
Call recording and quality monitoring
Real-time analytics and dashboards
CRM integration for agent efficiency
Automatic call distribution (ACD)
Agent performance tracking
Recommended Hardware
Enterprise-grade equipment sourced from New Zealand distributors
VoIP Systems
- Cloud PBX
- SIP trunking
- Auto attendant
- Call queuing
Agent Equipment
- Noise-cancelling headsets
- Multi-screen setups
- Ergonomic workstations
- USB speakerphones
Software
- Call center platform
- CRM integration
- Ticketing systems
- Live chat software
Management Tools
- Real-time dashboards
- Call analytics
- Quality assurance
- Agent scheduling
Solutions by Scale
Small Call Center (5-10 agents)
Cloud VoIP, basic headsets, simple CRM, call recording
Medium Contact Center (10-50 agents)
Advanced VoIP, quality headsets, integrated CRM, analytics dashboards
Large Call Center (50+ agents)
Enterprise VoIP, premium equipment, comprehensive management, omnichannel platform