Question 1

Do you deliver Powercom products throughout the Pacific Islands?

Accepted Answer

Yes, we ship Powercom products to Fiji, Samoa, Tonga, Vanuatu, Solomon Islands, Papua New Guinea and across the Pacific. Delivery timeframes vary by location, with major centers like Suva and Nadi receiving orders fastest.

Question 2

What warranty comes with Powercom UPS systems?

Accepted Answer

All Powercom products come with genuine manufacturer warranty, typically 2 years for UPS systems and 1 year for surge protectors. We provide full documentation with every purchase for warranty claims through our authorized service network.

Question 3

Can I get trade pricing on bulk Powercom orders?

Accepted Answer

Absolutely. Business customers can apply for a trade account to access volume pricing on Powercom products. This is ideal for outfitting offices in Suva, Nadi or across the Pacific with consistent power protection equipment.

Question 4

How do I choose the right Powercom UPS capacity?

Accepted Answer

Calculate the total power draw of connected equipment in watts or VA. For computers and servers, we recommend selecting a UPS with at least 20-30% more capacity than your current needs to allow for power spikes and future expansion.

Question 5

Are Powercom products suitable for the power conditions in Fiji?

Accepted Answer

Yes, Powercom UPS systems are designed to handle the voltage fluctuations and outages common throughout Fiji and the Pacific Islands. Their automatic voltage regulation feature makes them particularly well-suited to regional power conditions.

Question 6

Do you stock replacement batteries for Powercom UPS systems?

Accepted Answer

Yes, we stock genuine replacement batteries for most Powercom UPS models. Adding replacement batteries to your cart is easy, and we can arrange delivery across Fiji and the Pacific Islands when your UPS needs maintenance.

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