Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, and bank transfer. Business accounts can use 30-day credit terms.
Do you ship to the Pacific Islands?
Yes — we ship to Fiji, Papua New Guinea, Vanuatu, Solomon Islands, Samoa, Tonga, and other Pacific destinations.
What is your returns policy?
We offer a 30-day returns policy on most products. Items must be in original condition with packaging. See our Returns Policy page for details.
How long does delivery take?
Fiji metro: 2-5 business days. Other Pacific Islands: 7-14 business days depending on destination and shipping method.
Do you offer trade/business pricing?
Yes, registered business accounts get access to trade pricing, volume discounts, and 30-day credit terms. Apply via our Business Account portal.
Are all products genuine and authorised?
Yes, all products are sourced from authorised distributors and come with full manufacturer warranty.
Can I get a custom quote for bulk orders?
Absolutely — use our Quote Request feature or contact our sales team at [email protected].
Do you offer warranty on products?
All products come with manufacturer warranty. Warranty periods vary by product and brand. Check individual product pages for details.
Shop With Confidence Across the Pacific
At Comsys Pacific, we're committed to making your online shopping experience seamless whether you're in Suva, Nadi, Apia, Nuku'alofa or anywhere across the Pacific Islands. Our extensive range of laptops, desktops, networking gear and IT accessories comes with genuine manufacturer warranties and our 30-day returns policy.
We understand the unique needs of Pacific Island customers, which is why we've optimized our shipping processes for reliable delivery to Fiji, Samoa, Tonga, Vanuatu, Solomon Islands, Papua New Guinea and beyond. All products are carefully packaged to ensure they arrive in perfect condition, regardless of destination.
For business customers across the Pacific, our trade accounts offer competitive volume pricing and flexible payment terms. Whether you're equipping a small office in Lautoka or a large organization in Suva, we have the hardware you need at prices that make sense for your business.
Frequently Asked Questions
Do you deliver to Fiji and other Pacific Islands?
Yes! We ship to Fiji, Samoa, Tonga, Vanuatu, Solomon Islands, Papua New Guinea and most Pacific Island nations. Delivery times vary by location – typically 3-7 business days for Fiji (Suva, Nadi, Lautoka) and 5-14 days for other Pacific destinations.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this to monitor your delivery progress through our website or the courier's tracking portal. For Pacific Island deliveries, we provide detailed tracking at each shipping stage.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, bank transfers, and PayPal. Fiji customers can also use M-PAiSA. All prices are displayed in FJD (excluding VAT) with the option to view in other Pacific currencies.
Can I get trade pricing for my business?
Absolutely! Registered businesses in Fiji and across the Pacific can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch. Complete our online business application form to get started.
What brands do you stock?
We stock all major IT brands including Dell, HP, Lenovo, Apple, ASUS, Acer, Microsoft, Cisco, Ubiquiti, TP-Link, Samsung, LG, Canon, Epson, Brother, Logitech, and many more. All products are brand new, sealed with full manufacturer warranty.
How do I claim warranty on a product?
For warranty claims, contact our support team with your order number and product details. We'll guide you through the process and coordinate with manufacturers. For customers in Fiji and Pacific Islands, we handle all shipping arrangements for warranty returns.
Do you have physical stores in Fiji?
We're an online retailer without physical stores in Fiji, but we offer reliable shipping to all major locations including Suva, Nadi and Lautoka. This allows us to keep prices competitive while maintaining a huge range of products.
What's your returns policy?
We offer 30-day easy returns on most products. Items must be in original condition with packaging. For Pacific Island customers, we provide return shipping labels and can arrange courier pickup from major centers in Fiji, Samoa and Tonga.