Question 1

What's the difference between ex-demo and refurbished products?

Accepted Answer

Ex-demo items were used only for display purposes in controlled environments, experiencing minimal use. Refurbished products were previously owned, returned, then professionally restored. Both undergo testing before sale, but ex-demo typically shows less wear.

Question 2

Do ex-demo products come with a warranty?

Accepted Answer

Yes, all our ex-demo products include the full manufacturer warranty, just like new items. Warranty details are listed on each product page, typically ranging from 12-36 months depending on the brand and product type.

Question 3

Can I return an ex-demo product if I'm not satisfied?

Accepted Answer

Absolutely. Our standard 30-day returns policy applies to ex-demo products. If you're not completely satisfied, you can return the item in its original condition for a refund or exchange.

Question 4

How quickly can you deliver ex-demo items to Fiji?

Accepted Answer

Most ex-demo items ship within 1-2 business days from our warehouse. Delivery to major centers in Fiji (Suva, Nadi, Lautoka) typically takes 3-7 business days, depending on customs processing.

Question 5

Do you offer trade pricing on ex-demo products for businesses?

Accepted Answer

Yes, businesses with an approved trade account can access additional discounts on ex-demo items. Apply online for a business account to enjoy volume pricing, 30-day credit terms, and priority dispatch.

Question 6

Are ex-demo products tested before sale?

Accepted Answer

Absolutely. Every ex-demo product undergoes comprehensive testing by our technical team to ensure full functionality. We verify all components work properly and reset the system to factory settings before listing it for sale.

Question 7

Can I buy ex-demo products from other Pacific Islands?

Accepted Answer

Yes, we ship ex-demo products to Samoa, Tonga, Vanuatu, Solomon Islands, Papua New Guinea and throughout the Pacific region. Select your country at checkout to see shipping options and delivery timeframes.