opengear 5-YEAR FOUNDATION SUPPORT FOR ACM7000
5-Year Foundation Support for ACM7000 - 8x5 Regional Support with Advanced Replacement
- Brand: opengear
- Category: Professional Services
- SKU: 6618373
- MPN: OG-FNTS-ACM7000-5YR
Opengear Foundation Support 1 license(s) 5 year(s)
Opengear Foundation Support, 1 license(s), 5 year(s), 8x5
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License quantity
1 license(s)
Service time (hours x days)
8x5
Number of years
5 year(s)
Compatibility
ACM7000
Quantity per pack
1 pc(s)
Price on Application
Contact us for pricing
Sales will confirm current pricing and availability before order.
Available On Order
Shipped to your region. Freight is calculated at checkout from live courier rates.
Standard delivery to main‑centre, ground‑floor addresses is included in the quoted rate. For rural or oversized deliveries, any extra freight will be confirmed before dispatch.
Collection available — we'll confirm pickup readiness after your order:
- 136 Cryers Road, East Tāmaki, Auckland 2013
Fast dispatch and fair pricing on every order. Found a better offer? Ask for a match.
Secure Checkout
Trusted payment methods and encrypted transactions.
Technical Support
Pre-sales and post-sales support from our team.
Warranty: X
This product includes X warranty coverage.
opengear 5-YEAR FOUNDATION SUPPORT FOR ACM7000
Support Components:
- 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.
- Service-Level Agreements (SLAs): Defined response and resolution expectations.
- Firmware and Software Updates: Ongoing access through the support portal.
Priority Levels:
- Critical (Priority 1): Severe outage, no workaround, or DOA unit.
- Medium (Priority 2): Covers all other situations.
SLA and Response Times:
- Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.
- RMA (Replacement): Next business day (U.S.), within 4 days (International).
- SLA Target: 95% compliance.
Key features
- License quantity: 1 license(s)
- Service time (hours x days): 8x5
- Number of years: 5 year(s)
- Compatibility: ACM7000
- Quantity per pack: 1 pc(s)
Price on Application