Question 1

Does Comsys Pacific sell genuine DrayTek products?

Accepted Answer

Yes, we only stock and sell 100% genuine DrayTek products with full manufacturer warranty. All items are brand new, factory-sealed and shipped directly from our warehouse to Fiji and across the Pacific Islands.

Question 2

How long does delivery take to Fiji?

Accepted Answer

Standard delivery to major centers like Suva and Nadi typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery. We ship to all Pacific Island nations including Samoa, Tonga and Vanuatu.

Question 3

Can I return DrayTek products if they don't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on all DrayTek products. Items must be in original condition with packaging. Contact our customer support team to arrange your return from anywhere in Fiji or the Pacific.

Question 4

Do you offer business accounts for bulk DrayTek orders?

Accepted Answer

Absolutely! Registered businesses in Fiji, Samoa, Tonga, Vanuatu, Solomon Islands and PNG can apply for a business account to access trade pricing, 30-day credit terms, and priority dispatch on DrayTek products.

Question 5

Which DrayTek router is best for a small office?

Accepted Answer

For small offices in Fiji and the Pacific, we recommend the DrayTek Vigor 2862 series for reliable internet with good VPN support. For larger networks or multiple sites, consider the Vigor 3910 series. Browse our range to compare features or contact us for specific recommendations.

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