Question 1

How long is the warranty on Genius products?

Accepted Answer

All Genius products purchased from Comsys Pacific come with a standard 12-month manufacturer warranty. Keep your invoice as proof of purchase for any warranty claims.

Question 2

Do you ship Genius products to outer islands in Fiji?

Accepted Answer

Yes, we deliver Genius products to all major islands across Fiji including Vanua Levu and Taveuni. Delivery times may vary depending on your location, with outer islands typically taking 3-5 additional days.

Question 3

Can I return a Genius product if it doesn't meet my needs?

Accepted Answer

Absolutely! We offer a 30-day easy returns policy on all Genius products. Items must be returned in original packaging with all accessories. Contact our customer support team to arrange your return.

Question 4

Are Genius gaming peripherals compatible with both PC and Mac?

Accepted Answer

Most Genius keyboards and mice are plug-and-play compatible with both Windows and Mac systems. For advanced gaming features, check the product specifications as some programmable functions may require Windows-only software.

Question 5

Do you offer bulk pricing for schools or businesses?

Accepted Answer

Yes! Schools and businesses across the Pacific can apply for a business account to access trade pricing on bulk orders of Genius peripherals. Enjoy 30-day credit terms and priority dispatch on approved accounts.

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