Question 1

Do you sell genuine Trend Micro licenses?

Accepted Answer

Yes, all Trend Micro products at Comsys Pacific are 100% genuine, brand new and come with full manufacturer warranty. We're an authorized retailer for the Pacific Islands region.

Question 2

How quickly can you deliver Trend Micro products to Fiji?

Accepted Answer

Digital licenses are delivered via email immediately after payment confirmation. Physical products typically arrive in Suva, Nadi and Lautoka within 3-5 business days, and other Fiji locations within 5-7 business days.

Question 3

Can I upgrade my existing Trend Micro subscription?

Accepted Answer

Yes, you can buy a new license and apply it to your existing Trend Micro installation. The system will automatically add the new subscription period to your existing term.

Question 4

Do you offer business pricing for multiple Trend Micro licenses?

Accepted Answer

Absolutely! Open a business account with Comsys Pacific to access trade pricing on multi-user Trend Micro licenses. Volume discounts increase with quantity, and business accounts enjoy 30-day credit terms.

Question 5

What's the difference between Trend Micro Antivirus+ and Maximum Security?

Accepted Answer

Trend Micro Antivirus+ provides essential protection for a single Windows PC. Maximum Security offers multi-device protection (Windows, Mac, Android, iOS) plus additional features like password manager, parental controls, and social media privacy protection.

Question 6

Can I return Trend Micro software if I change my mind?

Accepted Answer

Unopened boxed software can be returned within 30 days for a full refund. Digital licenses cannot be returned once the activation code has been viewed, as per standard software industry policy.

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