Question 1

Do you sell genuine Ubiquiti products?

Accepted Answer

Yes, we only stock brand new, sealed, genuine Ubiquiti products with full manufacturer warranty. We're an authorized retailer for Fiji and the Pacific Islands.

Question 2

Which Ubiquiti product lines do you carry?

Accepted Answer

We stock the complete range including UniFi (access points, switches, security), EdgeMAX (routers), airMAX (point-to-point), and accessories. New releases are added as they become available.

Question 3

How long does delivery take to Fiji?

Accepted Answer

Standard delivery to Suva, Nadi and Lautoka typically takes 3-5 business days. Other areas in Fiji and Pacific Islands may take 5-10 business days. Express shipping options are available at checkout.

Question 4

Can I return Ubiquiti products if they don't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on all Ubiquiti products in original packaging. Items must be undamaged and complete with all accessories. Contact our customer support team to arrange your return.

Question 5

Do you offer trade pricing for businesses?

Accepted Answer

Absolutely! Businesses in Fiji, Samoa, Tonga, Vanuatu and across the Pacific can apply for a business account to access trade pricing, volume discounts, and 30-day credit terms.

Question 6

Which Ubiquiti access point is best for home use?

Accepted Answer

For most homes in Fiji, the UniFi 6 Lite or UniFi 6 Long-Range are excellent choices. The standard Lite model covers approximately 180m², while the Long-Range version is ideal for larger homes or properties with thick walls.

Question 7

Can I pick up my order instead of having it delivered?

Accepted Answer

We operate as an online store with shipping throughout Fiji and the Pacific Islands. We don't currently offer in-store pickup, but we provide fast, reliable delivery services to your door.

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