Question 1

Do you ship firewalls to all Pacific Islands?

Accepted Answer

Yes, we deliver network security products to Fiji, Samoa, Tonga, Vanuatu, Solomon Islands, Papua New Guinea and across the Pacific. Orders ship from our warehouse with tracking provided for all deliveries.

Question 2

What warranty comes with SOPHOS firewalls?

Accepted Answer

All SOPHOS hardware firewalls come with genuine manufacturer warranty. Hardware appliances include 1-year warranty as standard, with extended warranty options available for purchase.

Question 3

Can I open a business account for bulk firewall orders?

Accepted Answer

Absolutely. Businesses across Fiji and the Pacific can apply for a trade account to access volume pricing, 30-day credit terms, and priority dispatch on network security equipment.

Question 4

What's the difference between hardware and virtual firewalls?

Accepted Answer

Hardware firewalls are dedicated physical appliances like the SOPHOS XGS series. Virtual firewalls are software-based solutions you install on existing servers, ideal for virtualized environments or cloud deployments.

Question 5

Do you offer returns on network security products?

Accepted Answer

Yes, we provide 30-day easy returns on all firewall products. Items must be in original condition with packaging. Contact our customer support team to arrange your return from anywhere in the Pacific.