Question 1

What warranty do TP-Link products come with?

Accepted Answer

All TP-Link products purchased from Comsys NZ come with genuine manufacturer warranty, typically 2-3 years depending on the specific model. We provide full warranty support with proof of purchase from our store.

Question 2

Do you stock the complete TP-Link range?

Accepted Answer

We stock most of TP-Link's popular networking and smart home products. If you can't find a specific TP-Link model in our online store, contact our team and we'll check availability or suggest alternatives currently in stock.

Question 3

What's the difference between TP-Link Archer and Deco series?

Accepted Answer

TP-Link Archer devices are traditional standalone routers ideal for apartments or smaller homes. Deco systems are mesh WiFi solutions that use multiple units to create seamless coverage throughout larger homes, eliminating dead zones.

Question 4

Can I return TP-Link products if they don't meet my needs?

Accepted Answer

Yes, we offer 30-day easy returns on all TP-Link products in original packaging. Items must be in as-new condition with all accessories. Business account holders enjoy streamlined returns processing.

Question 5

Are TP-Link smart home devices compatible with voice assistants?

Accepted Answer

Yes, most TP-Link smart home devices in the Kasa and Tapo ranges work with Amazon Alexa and Google Assistant. Some products also support Apple HomeKit. Check individual product specifications for compatibility details.

Question 6

Do you offer bulk pricing for TP-Link networking gear?

Accepted Answer

Yes, we provide volume pricing on TP-Link products for business customers. Open a business account to access trade pricing, 30-day credit terms, and priority dispatch for your networking equipment orders.

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